Orders & Payment
What payment methods do you accept?
Visa, Mastercard, and PayPal.
When am I charged?
At the time you place your order.
Can I cancel or modify an order?
You may request cancellation within 2 hours. If already processed, you can return the item under our Return Policy.
Shipping & Delivery
Where do you ship?
We ship to the 48 contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free.
How long does delivery take?
Estimated delivery is 4-7 business days after order confirmation.
Where are orders shipped from?
Orders are shipped from our fulfillment location or logistics partner. To serve US customers better, returns and order processing are handled via our logistics center in Valdese, NC.
Returns & Refunds
What is your return policy?
30-day returns for defective and non-defective items. Free return shipping. No restocking fee. Full details on Return Policy page.
Brand & Products
What brands do you carry?
RotthyeSell is a curated marketplace for comfortable and sustainable footwear. We offer a rotating selection from various brands. All brand names and trademarks are the property of their respective owners and are used solely for product identification.
Are you affiliated with Rothy’s® or any other specific brand?
No. RotthyeSell is an independent online retailer and is not affiliated with, endorsed by, or sponsored by any single brand manufacturer unless expressly stated.
Are your products genuine?
We offer authentic products sourced through verified suppliers and legitimate distribution channels. We maintain sourcing records for accountability. Brand names are used for identification only.
Who sells and fulfills orders on this site?
Orders are sold and supported by Ling Chunci operating as RotthyeSell. Contact us directly for any order issues.
Product & Support
How do I reach customer service?
Email info@rotthyesell.sbs or call +1 (828) 526-6931. We respond within 1 business day, Mon-Fri, 9-5 ET.